ITIL Basics: Beginners Guide to ITIL

4CLearn's Beginners Guide to ITIL course is structured for professionals, desired to initiate establishing a career in IT service management. Our course focus on the basic principles and effective practices for using IT as a tool for business change and growth, and also takes a practical approach to enable IT services to submit real business value. Initiate with this course as a primary step toward the ITIL Foundation certification, the entry level condition for many jobs in IT services.

Key features
  • 9 hours of high-quality e-learning content
  • 7 real world examples
  • 27 end of chapter quizzes
  • Question bank of 40 questions
  • 1 simulation exam
  • Course completion certificate

Course description

What are the course objectives?

4CLearn's ITIL Basics course will provide participants obtain general awareness on the key elements, concepts and terminology used in the ITIL Lifecycle that includes the connection between lifecycle stages and the processes used in their contribution towards service management practices. If participants are interested in enhancing basic knowledge about the concepts, core principles and practices of IT Service Management and they look for further ITIL qualifications, this course will be invaluable.

Why is this certification so desirable?

Our course qualifications had fixed the international quality benchmarks for IT professionals around the world. Professionals choosing ITIL training, they are recommended to develop with new ideas and approaches to enhance customer satisfaction. They upskill their knowledge to provide effective service delivery in the organization. The importance of ITIL has improved rapidly in modern years and the certification had become primary necessity for many of IT-based roles. has identified that the minimum salary of an ITIL certified professional is $95,000. Based on the, companies like TCS, Dell, Fujitsu, NIIT, Wipro, Tech Mahindra, CSC, Genpact, Accenture, HCL, Citibank, IBM, Deutsche Bank, Reliance, Ericsson, GE Capital, Goldman Sachs, Fidelity Investment Services, HSBC, JP Morgan, KPMG and Mercedes-Benz, choose ITIL certified IT Service Delivery and Support staff.

ITIL is in third version and used widely in the IT service management framework throughout the world. This is based on effective practices in IT service management. ITIL enables organizations to:

  • Increase productivity and optimize costs
  • Improve the customer experience
  • Find a common language for service management
  • Gain a competitive edge and build customer trust in the organization
What skills will you learn?

By the end of 4CLearn's ITIL Basics: Beginners Guide to ITIL training, participants are capable of:

  • Illustrate the practice of IT Service Management
  • Demonstrate all phases of ITIL Service Lifecycle
  • Describe generic concepts in ITIL 2011
  • Demonstrate the functions and processes in ITIL 2011
Who should take this course?

This course is ideal for Operations managers, quality analysts, service delivery professionals and production support engineers. However, this course is useful for all who are new to the industry and requires a basic understanding of the ITIL framework.

Exam & certification

What are qualifications required to take this course?

There are no prerequisites for the Introduction to ITIL Foundation course.


1. Where and how can I access the e-learning content? Are there any limitations?

Participants can be registered only after paying the course fee, they can have access anytime of the e-learning content on our website. A confirmation mail for course purchase will be automated from our side that will guide the participant through the process.

2. Do you provide money back guarantee for trainings?

Yes. We do offer a money-back guarantee for many of our training programs. Candidates can refer to the Refund Policy. Candidates can raise refund requests via 4CLearn’s Help and Support portal.