ITIL Intermediate CSI

Learner participants will become pro in Service Management enhancement, principles, and processes with the help of ITIL CSI course. This course is a part of the lifecycle module.

Key features:
  • 9 hours of self-paced learning
  • 10 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 15 PDUs offered

Course description

What’s the focus of this course?

ITIL® Intermediate regular Service enhancement Certification is an medium range certification provided to professionals within the ITIL® qualification scheme. Regular Service Enhancement Certificate is not only an independent qualification, it is also an essential element of the ITIL® Intermediate Lifecycle stream and also a chief modules that make towards the ITIL® Expert Certificate in IT. The objective of our training Is to test and identify the competency and the knowledge on industry practices in service management as noted in the ITIL® Continual Service enhancement publication.

ITIL® Intermediate CSI training by the 4CLearn will make candidates to be prepared for the ITIL® CSI exam in the comfort of their own place and in a classroom learning environment.

Why is the certification most sought-after?

4CLearn is accredited by APMG and TUV as an ITIL® Foundation and Intermediate Training provider. 4CLearn is also an Accredited Examination Centre (AEC) by APMG, TUV, and EXIN. This exam is an intermediate level ITIL® certification provided for qualified ITIL® CSI exam professionals.

4CLearn’s ITIL® Intermediate Training has an easy structure with each module concentrating on various elements of ITIL®. Based on some of the top job websites, ITIL® Intermediate CSI Certification is a pre-condition for vital roles in the IT sector.

Certified professionals are most sought-after by Fortune 500 companies, across the globe, and the demand is sharply increasing.

What are the course objectives?

After the completion of 4CLearn’s training in ITIL® Intermediate CSI, participants are capable of:

  • Explain continual service enhancement
  • Illustrate continual service enhancement principles and processes
  • Define continual service enhancement methods and techniques
  • Implement continual service enhancement
  • .
  • Explain techniques for challenges, CSFs, and risk factors
What are the career benefits of this course?

ITIL® Intermediate CSI course by the 4CLearn gives a complete management level overview of continual service enhancement and with all its relevant activities. Based on the top job websites, ITIL® Intermediate CSI Certification is a condition for various key roles in the IT sector.

Certified professionals can think about different roles like; Service Delivery Team Member, Manager or Head, Team Lead Infrastructure, Senior Executive, Manager, Head IT and many more. Certified professionals in this field are much needed and their future will increase in their certification levels. Certified professionals in ITIL® Intermediate CSI field are paid high for their skills and experience in the industry. As per the recent surveys the average salary for certified professionals in this field is $98,619.

Who should take this course?

The chief objective for the ITIL® Intermediate Qualification: Continual Service enhancement includes, but it is not limited to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers

Exam & certification:

How will I become a ITIL Intermediate CSI certified?

ITIL Intermediate examination is supervised by APMG, EXIN and CSME. Professionals have to under professional training for 21 hours before they appear for the ITIL Intermediate Exam. The fee for the examination of ITIL Intermediate exam is different based on the supervising candidates.

What are the prerequisites for the certification?

To appear the ITIL Intermediate CSI certification exam, every individual has to go through training through ATOs like 4CLearn and they should be ITIL Foundation certified.

How frequently does exam fee change?

Exam fees are fixed and handled by the certification body. Basic price modification are announced at the finishing end of the year. Participants should be ready to pay the various amount to 4CLearn if participants had not fixed the exam and the exam fees are increased time.

What is the validity of my exam voucher?

Provided exam vouchers work for 6 months from the issued data. it can be revised per the certification body. If participants failed to schedule the exam before six months from purchase of voucher. They need to buy the voucher again according to the regular bases.

How will I take the exam?

India participants can fix their paper-based exam and the outside India participants should use web-based exam vouchers will be booked, and for India customers, only paper-based exam will be booked. Customers need to book the exam before the expiry date course.


1. What is the exam structure?

The ITIL® Intermediate CSI exam consists of multiple choice questions with eight questions per paper and is closed book. A candidate has to get 28 marks out of an available 40 to pass (that is, 70%).

The ITIL® Intermediate exam can be conducted online from any country or it can be conducted from any local test center like 4CLearn. After getting registered for the exam, participants will get an email about exam conformation. After clear check of their ITIL® credentials, participants can fix their online fix. Webcam is necessary for the online exam.

For the ITIL® credentials check, participants are necessary to provide a copy of their ITIL® Foundation certificate and the course completion certificate of the ITIL® Intermediate level training.

2. Will I get a course completion certificate?

After finishing the ITIL® Intermediate CSI training from 4CLearn, participants will be provided with completion certificate. The main certification can be achieved by attending for the exam.

3. How does 4CLearn assure that the material and the training delivered are effective?

4CLearn executes a worldwide learning framework has been proven to submit outputs and has been well-shaped with their training experience.