ITIL Intermediate PPO Certification

The ITIL® Intermediate Qualification will make the participants to plan, optimize, protect roles and responsibilities in the IT industry. This ITIL PPO course is an element in the capability module.

Key features
  • 8 hours of self-paced learning
  • 10 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 16 PDUs offered

Course description

What’s the focus of this course?

The ITIL® Intermediate Qualification: PPO Certificate is a detached qualification. It is also an element of the ITIL® Intermediate Capability stream. Modules that can lead to the ITIL® Expert Certificate in IT Service Management.

The main objective of this training process is to convey, test, and approve the knowledge on industry practices in service management as mentioned in the core publications of ITIL® Service Lifecycle. The Certificate is aimed to allow candidates to use PPO practices at the time of the service management lifecycle and particularly in the following vital ITIL® process and role areas:

  • Capacity management
  • Availability management
  • IT service continuity management (ITSCM)
  • Information security management
  • Demand management

4CLearn makes ITIL® Intermediate PPO certification training that enables participants to ready for the ITIL® PPO exam in their own place and can also appear in the Classroom learning environment.

Why is the certification most sought-after?

ITIL® Intermediate PPO Certification is a certification offered to professionals who had qualified the ITIL® PPO exam. The ITIL® Intermediate (PPO) certification elaborate participants specialization in ITIL® service capability modules and experience in implementing PPO practices will make sure that new and updated services, service management systems and tools, technology architecture, methods and metrics, processes and measurement systems are structured to meet user requirements and can manage if they are introduced. ITIL® PPO training will make participant knowledge to processes around the service lifecycle that will considered to the practice elements within PPO in the world market.

About 1000 plus professionals have used the benefits of certification in the ITIL® PPO. The global requirement for certified professionals is emerging at a faster pace.

4CLearn is recognized by APMG and TUV as an ITIL® Foundation and Intermediate Training provider and it is an recognized Examination Centre (AEC) by APMG, TUV and EXIN.

What are the course objectives?

Participants can gain capabilities in the mentioned areas after they accomplish their training and exam components relevant to our ITIL® PPO Training:

  • Service design in PPO and service lifecycle context.
  • Processes over the service lifecycle concerning to the practice elements within planning, protection and optimization.
  • Capacity management is used to determine successful service design.
  • Availability management as a competency to determine successful service design.
  • IT service continuity management as a competency to support complete business continuity management.
  • Information security management being a part of the complete corporate under the framework.
  • Planning, protection and optimization roles and responsibilities.
  • Technology and implementation considerations.
  • Organizational roles relevant to PPO.
What are the career benefits of this course?

ITIL® Intermediate PPO course provided by the 4CLearn’s is a complete overview of PPO that includes all its related activities.

Based on the top job websites, ITIL® Intermediate PPO Certification is a condition for many vital roles in the IT sector. Certified professionals assumes different roles such as Information Security and ITSCM Manager, Capacity Manager.

The necessity for certified professionals in the PPO module of ITIL® is accurately increasing in the market. These certified professionals are paid highly for their skills and experience and they income margin differs a lot from the non-certified professionals. Based on the recent surveys by, certified professionals in this field are paid with average salary of $100,000.

Who should take this course?

The main objective of our ITIL® course: Operational Support and Analysis certificate includes and allowed to IT professionals, business managers and process owners.

This qualification can also be taken by the following:

  • Participants who need a clear apprehending about the ITIL® Certificate in the Planning, Optimization and Protection might be used to improve the IT service support quality within an organization.
  • IT professionals working in the organization who has adopted and applied ITIL® must to be concerned about their role capabilities.
  • Operational staff included in capacity, demand and availability management, ITSCM, information security management, and management are desired to improve their role capabilities.
  • Participants who already gained the ITIL® Foundation Certificate in IT Service Management and looking to improve to the higher level ITIL® certifications.
  • Participants looking for the ITIL® Expert Certificate in IT Service Management. This qualification will be the one of the condition modules.
  • Participants looking for progress in IT Service Management by the ITIL® Certificate. ITIL® Expert qualification is a requirement.

Exam & certification

How can I be an ITIL Intermediate PPO certified?

ITIL exam is supervised by APMG, CSME, and EXIN. Training is required before professional attend exam on ITIL Intermediate capability modules. The examination fee for ITIL Intermediate exam will vary as per supervising bodies.

What are the prerequisites for the certification?

Configuration Manager, System Software, Availability Manager, Applications Support, IT Operations Manager, Database Administrator, Network Control and Operation, Problem Manager, Network Support etc. are ideal participants for ITIL® Intermediate PPO certification.

How frequently does exam fee change?

Examination prices are not constant and supervised by the certification body. Regular price updation will be announced at the time of calendar year. Participants should be responsible to pay the difference amount to 4CLearn if they failed to book the exam and the exam price is increased in the meantime.

What is the validity of my exam voucher?

Exam vouchers can be used for 6 months from the issued date. Exam vouchers are revised according to the certification body. If participants could not able to book the exam before six months from the voucher purchase, they need to buy the voucher again per the regular price.

How will I take the exam?

Web-based exam vouchers are provided for outside India customers and paper-based exam are provided for India customers to schedule the exam. Customers are expected to schedule the exam before the course validity expires.


1. Where and how can I access the e-learning content? Are there any limitations?

Get registered with us by paying the course fee. Participants will have regular access to the e-learning content on our website. A confirmation mail will be automated from our side about course purchase and will guide participants through the process.

2. Till when can I purchase exam voucher from 4CLearn?

Participants exam voucher is added in the price of this course. Participants must schedule their exam before six months from their purchased date of the course. In case of any modifications regarding exam fee by the certification body before the six months, participants are responsible to pay the difference in amount to 4CLearn. If participants failed to schedule their exam before six months from purchase, participants have to buy the voucher again according to the regular price.

3. Can I assure money back guarantee for the training program?

We provide a money-back guarantee for our various training programs. Participants can check the Refund Policy and can put a refund requests through our Help and Support portal.