ITIL® Intermediate SO Certification

ITIL Intermediate Service Operation course is a crucial qualifications in the ITIL Service Lifecycle training and will build participants ability to enable responsive, stable and repeatable IT service delivery. Our course framework sort the international quality benchmarks for Information Technology professionals around the world. Our course focused on Information Technology governance, risks, budgets and strategic assets and will offer participants with service operation experience at the strategy, build and transition phases.

Key features
  • 9 hours of self-paced learning
  • 10 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 17 contact hours/PDUs

Course description

What are the course objectives?

The Service Operation element is one of the qualifications in the ITIL Service Lifecycle category of the ITIL Intermediate level. The Service Operations focused on correlating activities at the time of service strategy, design and transition phases of the services lifecycle. This certification is structured for professionals with past experience in the management of IT service operations.

4CLearn ITIL Intermediate Service Operations certification training enable candidates to ready for the ITIL Service Operations exam at their own pace. Participants will obtain three credits while reaching the ITIL Expert by clearing the ITIL Intermediate SO exam.

Why is this certification in such high demand?

Our certification framework had set international quality benchmarks for IT professionals all around the world. The importance of ITIL has improved rapidly in modern years and an ITIL certification had become necessary for many of IT-based roles. The ITIL Intermediate Service Operations Certification is a crucial requirement for achieving the ITIL Lifecycle Expert certification. This will help participants to prepare and clear the ITIL Service Operation exam. Our certification makes the Information Technology professionals to achieve manage the performance of their services and products and improve the quality of IT service management.

What skills will you learn?

At the end of course completion, participants are capable of:

  • Demonstrate Service Operation purpose, scope, objectives and value to business and also the vital components of the ITIL library.
  • Demonstrate the operational activities in other lifecycle stages.
  • Knowledge in how Service Operations are implemented and how these functions are designed.
  • List the challenges, critical success factors and risks associated with Service Operations.
What are the career benefits of this course?

The necessity for certified professionals in the Service Operations of ITIL is developing gradually in the world IT market. Certified professionals are provided with opened door for the new career opportunities like; service delivery manager, incident manager and service engineer and quality consultant.

Professionals with ITIL Intermediate Service Operations (SO) Certification gain more than 40% above salaries than their non-certified professionals. Based on the recent surveys by, the median salary of certified professionals in this field starts from $81,418 per year.

Who should take this course?

The main element for the Certificate of ITIL Intermediate Service Operations includes and it is not restricted for

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • IT managers and supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
How will I become ITIL Intermediate SO certified?

To become an eligible for taking ITIL Intermediate SO examination, the candidate must fulfill the following requirements:

  • Should appear minimum 21 contact hours for this syllabus, for a formal, approved training course.
  • A fundamental IT literacy and exactly two years IT experience are highly desirable.
  • Use the ITIL Foundation Certificate in IT Service Management.
  • It is also suggested that candidates finish minimum 21 hours of personal study and analyze the syllabus of the ITIL Service Operation and ready for the exam especially Chapter 2: Service Management as a Practice.
How and when can I purchase an exam voucher from 4CLearn?

Participants exam voucher fee is involved with the course price. Participants must schedule their exam before six months from the purchased date.

How frequently does the exam fee change?

Exam prices are supervised by the certification body. Price modifications are announced at the end of the calendar year. If the event that an exam price has increased and participant had not reserved the exam, they will need to pay the difference in amount to 4CLearn.

How long is my voucher valid for?

Exam vouchers are valid for six months from the date of issuance; however, prices may be revised by the certification body. If participant failed to book the exam before six months from voucher purchase, they will need to buy the voucher again as per updated price.

How will I take the exam?

Customers from outside India are provided with web-based exam vouchers to schedule. For India customers, they are only provided with paper-based exam to schedule. Customers are suggested to schedule the exam before the course expiration.


1. Are there provisions for extra time allowed if English is not my native language?

Participants can take the exam in any language other than their mother tongue with at least 120 minutes to complete the exam; they are also allowed to use a dictionary.

2. How does 4CLearn ensure that delivered materials are effective?

Our training is structured for the participants to clear the exams on their first attempt. With a experiential learning approach and world wide Learning Framework, the training not only gives participants the confidence to clear the exam, but also helps them to retain knowledge beyond the exam.

3. Are there any prerequisite certificates to be obtained before applying for the course?

Candidates appearing for the course must hold:

  • Earlier ITIL (V2) Foundation plus Foundation Bridge.
  • ITIL Expert Certificate in ITSM, achieved through Service Manager or Practitioner bridging routes.